Terms and Conditions

General

This website and online shop are operated by Unicook Ltd.  By visiting our site and/or purchasing something from our online shop, you agree to be bound by the following Terms and Conditions.  These Terms and Conditions apply to all users of the site, including but not limited to browsers and customers.

You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

By agreeing to these Terms and Conditions, you are verifying that you are least 18 years of age.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason and refund the amount paid in full.  

We reserve the right, at our sole discretion, to update our prices at any time and without notice.

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed using the same credit card, and/or orders that use the same billing and/or shipping address.  We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

In the event that we need to make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was placed.

Delivery

Delivery is available to Mainland Britain and Northern Ireland only.

Delivery charges are included in the product prices displayed in the shop.  There will be no delivery charges added at checkout. 

We will normally process and dispatch orders within 2 working days subject to availability.  In the event that delivery will take longer than two working days a member of staff will contact you within 1 working day of placing your order and advise the expected delivery date.  If goods cannot be delivered within 7 days of you placing the order, you will be offered the option of cancelling your order and receiving a refund.

All goods are sent via a tracked service using a reputable carrier and a signature will be required upon receipt.  Royal Mail are our preferred carrier but we may use others from time to time.  Delivery is normally a next working day service but this cannot be guaranteed. 

You will receive an email providing the tracking number once the goods have been dispatched, this will be sent to the email address that you provided when placing the order. 

Payment

We accept most major credit and debit cards bearing the Visa or MasterCard branding.

All payments are processed securely using the third party Opayo (formerly Sage Pay).

Product Warranty

All products available for sale in the Unicook Shop are covered by a 2-year manufacturer’s warranty.

Returns Policy

If for any reason you are not completely satisfied with your online purchase, Unicook will offer you a refund providing you request a refund within 7 days of receiving your order and return items to be refunded to Unicook in their original and unused condition.

Goods must be returned with all accessories, packaging and instructions.

Requests for refunds must be made in writing to orders@unicook.co.uk and include the order reference number that you received after your order was placed together with your full name and the date that your order was placed.  Instructions for the return of goods will be provided upon receipt of a valid request for a refund.

Goods must be returned by post and the cost of this is to be borne by the customer.

Refunds will be issued to the debit or credit card that was used for the original payment. Refunds will be processed within 7 days of Unicook receiving your returned items.

This returns policy does not affect your statutory rights.

Errors and Omissions

We make every effort to ensure that the information on this site is accurate and up to date, however accuracy of information cannot be guaranteed.    

We reserve the right to correct any errors, inaccuracies or omissions, to change or update information or to cancel orders if any information is found to be inaccurate at any time without prior notice.

We accept no responsibility for information or opinions from third parties, either contained within this site or for the content of links from this site.

Privacy statement

Our privacy statement is provided here.

We will need to collect and process your personal data to enable us to conduct business with you.  We will never collect sensitive information about you without your explicit consent.

The type of information we will collect about you includes:

  • your name
  • your address
  • your phone number
  • your email address
  • your purchase history
  • your permitted credit/debit card details

Our legal basis for collecting data is as follows:

  • Consent – We will always obtain your consent to send you marketing information via email or post
  • Contract – We will need to collect personal data in order to fulfil our contractual obligations, for instance in order to process an order
  • Legal – In some instances we may be legally obliged to collect and retain your personal information to comply with the law

In order to carry out the services we offer, it may be necessary to share information with third parties, for example delivery couriers and payment processors.  We only share data with 3rd parties who adhere to GDPR.

You have a right to withdraw at any time consent you have given us to use your personal data.  To do so please contact us stating your request. 


If you have any concerns with our use of your personal data you can contact The Information Commissioners Office, details can be found at https://ico.org.uk.