Unicook Terms and Conditions
General
This website and online shop are operated by Unicook Ltd. By visiting our site and/or purchasing something from our online shop, you agree to be bound by the following Terms and Conditions. These Terms and Conditions apply to all users of the site, including but not limited to browsers and customers.
You can review the most current version of the Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
By agreeing to these Terms and Conditions, you are verifying that you are least 18 years of age.
We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason and refund the amount paid in full.
We reserve the right, at our sole discretion, to update our prices at any time and without notice.
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed using the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
In the event that we need to make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was placed.
Delivery
Delivery is available to Mainland Britain and Northern Ireland only.
Delivery charges are included in the product prices displayed in the shop. There will be no delivery charges added at checkout.
We will normally process and dispatch orders within 2 working days subject to availability. In the event that delivery will take longer than two working days a member of staff will contact you within 1 working day of placing your order and advise the expected delivery date. If goods cannot be delivered within 7 days of you placing the order, you will be offered the option of cancelling your order and receiving a refund.
All goods are sent via a tracked service using a reputable carrier and a signature will be required upon receipt. Royal Mail (Parcelforce) are our preferred carrier but we may use others from time to time. Delivery is normally a next working day service but this cannot be guaranteed.
You will receive an email providing the tracking number once the goods have been dispatched, this will be sent to the email address that you provided when placing the order.
Payment
We accept most major credit and debit cards bearing the Visa or MasterCard branding.
All payments are processed securely using Stripe.
Product Warranty
Products bought outright from the Unicook Shop are covered by a 2-year manufacturer’s warranty, extended to 3 years when you register your product.
Products taken on a subscription are covered by an unlimited warranty for as long as the subscription runs.
Subscriptions
Airis stove guards can be bought outright or taken on a subscription. A subscription has a minimum term of 6 months, which is paid in full when you subscribe, together with a refundable deposit. Both amounts are shown on the product page and again at checkout before you pay anything.
Deposit. When your subscription ends, you send your Airis back to us – we email you instructions and pay the return postage – and we refund your deposit once we have received it.
After the minimum term your subscription continues month to month, with no further minimum term, at the monthly price shown to you at checkout. That price changes once, at the start of your second year, to the year-2 rate you were shown when you subscribed. There are no other scheduled changes to what you pay.
Cooling-off period. You have 30 days from the day your Airis is delivered to change your mind. Cancel within that period at unicook.co.uk/shop/subscription/, or tell us by email or phone, and we will email you instructions for sending your Airis back, and pay the return postage. Please send it back within 14 days of telling us. We refund everything you have paid, including your deposit, within 14 days of receiving your Airis back, or of you showing us that you have sent it, if that is sooner. This is longer than the 14 days the Consumer Contracts Regulations 2013 give you, and it does not affect your statutory rights.
Cancelling. You can cancel your subscription yourself at any time at unicook.co.uk/shop/subscription/. Enter the email address you subscribed with and we will send you a link to it; you do not need an account, and you do not need to contact us first. Your subscription then ends at the end of the period you have already paid for. We then email you instructions for sending your Airis back, pay the return postage, and refund your deposit once we have received it.
The minimum term itself cannot be ended early, and the months you have already paid for are not refundable once the cooling-off period above has passed. If you cancel during the minimum term your subscription stays active until the end of the months you have paid for, and stops on that date rather than rolling on to monthly payments. You are welcome to email orders@unicook.co.uk instead if you would rather speak to somebody, but nothing requires you to.
What we will email you. We will email you 30 days before your first monthly payment is taken, and 30 days before your monthly price changes at the start of your second year. From then on we will send you a summary of your subscription every 6 months, setting out what you are paying and how to cancel it.
If we end your subscription. We may end your subscription if a payment is still unpaid 14 days after we have told you about it, or if you seriously break these terms. If we do, we may collect your Airis at your expense. We take what you owe us – unpaid payments and any collection costs – from your deposit and refund the rest. If you owe more than the deposit, we invoice you for the difference.
Returns Policy
If for any reason you are not completely satisfied with your online purchase, you can return it for a full refund. Tell us within 30 days of the day your order is delivered. The same 30-day window applies whether you bought your Airis outright or on a subscription; for a subscription, the cooling-off period above explains how it works.
To return an outright purchase, email orders@unicook.co.uk or call us, with your order reference number, your full name and the date you placed your order. We will email you instructions for sending the goods back, and we pay the return postage. Please send them back within 14 days of telling us, with their accessories and instructions, and in their original packaging if you still have it.
You are only responsible for any loss in the value of the goods that results from handling them beyond what is needed to establish their nature, characteristics and functioning.
Refunds will be issued to the debit or credit card that was used for the original payment, and include the delivery charge if you paid one. Refunds will be processed within 7 days of Unicook receiving your returned items.
This returns policy does not affect your statutory rights.
Errors and Omissions
We make every effort to ensure that the information on this site is accurate and up to date, however accuracy of information cannot be guaranteed.
We reserve the right to correct any errors, inaccuracies or omissions, to change or update information or to cancel orders if any information is found to be inaccurate at any time without prior notice.
We accept no responsibility for information or opinions from third parties, either contained within this site or for the content of links from this site.
Privacy Statement
We need to collect and process your personal data in order to sell to you and deliver your order. We use it for that, and we do not sell, rent or trade it.
Your card details never reach us. Payment is taken by Stripe and the card number goes directly to them – we do not see it or store it at any point.
Everything else – what we collect, why we are allowed to, who we share it with, how long we keep it, and the rights you have over it – is set out in one place, in our privacy policy. That is the authoritative statement, and nothing on this page overrides it.
If you have any concerns about our use of your personal data, please tell us first – we would rather put it right. You can also complain to the Information Commissioner’s Office at any time: ico.org.uk.
